We Treat the Most Complex Patients
Because of its success rate, AMG has become the preferred hospital in Alabama and surrounding states for patients with serious wounds. It currently has 20 beds and consistently operates at capacity. “We’ll soon be expanding to 30 beds,” Keri said, “because we have so much confidence in the Medela device.”
AMG is known for taking on the most challenging cases. “We specialize in wound care,” explained Keri. “We take on really sick patients with very complex wounds, the cases that any skilled nursing facility would likely turn away. Most patients stay with us for 18 to 25 days.”
One patient from a hospital in Tennessee was referred to AMG. “Nobody had been able to get a vac to adhere to this patient’s wound, and she’d been dealing with it for two years,” Keri said. “With the Medela pump, we got the dressing to adhere. After four weeks the wound could be closed by a plastic surgeon and the patient was able to go home!”
HCAHPS Scores Improved
Like most hosptials, AMG has its patients complete surveys around patient satisfaction. One of the questions refers specifically to wound care. “We are always looking for ways to increase patient satisfaction,” Keri said. “Once AMG began using Medela devices, the scores shot up. That’s important for our employees, who take great pride in their work, and HCAHPS scores also affect how our hospital gets paid.”
Significant Cost Savings
“In one year’s time,” Keri said, “my hospital alone, which is relatively small, had significant cost savings, a trend that was seen across all 11 hospitals.”
Although cost savings was not AMG’s priority, it certainly was a factor in the decision to switch to Medela. The hospital was pleasantly surprised when the year’s costs were tallied. Keri admitted to having come full-circle from reluctant Medela evaluator to enthusiastic Medela fan. “Our patient results are beautiful. There’s not a single negative thing I can say. We made zero compromises on clinical outcomes, and the support we receive from Medela is outstanding. Our team spends less time problem solving, which has led to higher staff and patient satisfaction.”
“From a cost perspective, the savings over the past two years have been exponential. But I would do this again even without the cost savings to improve our patient outcomes and staff satisfaction.” Read Keri's poster that outlines the cost savings here.
“I do not plan to ever go back to our previous negative pressure system because what I’ve sincerely appreciated about Medela is that they are patient care driven. They’re not trying to sell me a product, they’re trying to sell me a patient experience and make patient’s lives and outcomes better. So that for me, as a patient care driven clinician is very, very important.”